Start with the right details.
The website contact form is the central route for product, sizing, order and return questions. Choose a clear subject and describe what you need so the enquiry can reach the right service path.
Share an order reference only when relevant. Never send a password, full payment-card number or banking PIN through a support message.
If your message is about an order.
Include the order reference, the email address used at checkout and a short description of what you need. Do not include full payment-card details, passwords or other sensitive information.
Useful information to include
- Order reference
- Product name, color and size
- Date of purchase
- Photos when they help explain a product issue
- Your preferred resolution
Send a message.
What happens next.
Messages are reviewed in the order received and routed by topic. Product questions may need a style or size reference; order queries may need the order reference; return queries may need photographs of the item and packaging. If more information is required, support will ask for it through the same conversation. Timing can vary during weekends, public holidays and busy periods.
Choose the right path
For an order query, include the purchase date and order reference. For a return, first read the Returns & Refunds page and explain the condition of the item. For a style question, identify the silhouette or closure you are comparing.