Check whether the item is eligible.
Start the request within the return period displayed with your order. Footwear should be unworn beyond an indoor fit check, clean and returned with its original packaging and included accessories. Keep proof of purchase. Nothing here removes rights that apply under South African consumer law.
Submit the request through the website contact route and wait for return instructions. Items sent without enough order information may take longer to identify and assess.
How to start a return.
- Contact the verified support channel or use the approved return portal.
- Provide the order reference, item and reason for return.
- Wait for the approved instructions before shipping.
- Pack the item securely and retain proof of dispatch.
The final workflow should explain whether unapproved returns can be processed and whether a return authorization is required.
Footwear-specific condition.
Try footwear indoors on a clean, dry surface until you are comfortable with the fit. Outdoor wear, marked outsoles, altered laces, missing accessories or damaged packaging can affect whether a change-of-mind return can be accepted.
Inspection and refund timing.
State when the team will inspect a received return, how the customer will be notified and when an approved refund is sent to the original payment method. Separate the merchant’s processing time from the payment provider’s posting time.
Exchanges
Explain whether direct exchanges are offered. If not, state the actual process for returning one size and ordering another.
Exceptions and final-sale items.
List only confirmed exceptions. Promotional or reduced-price products should not be described as non-returnable unless that is accurate and permitted in the target market.
Wrong, damaged or faulty item.
Give a dedicated route for reporting an incorrect, damaged or faulty delivery. Request useful photos and order details, but do not ask customers to send sensitive payment information.